Billing / Refunds / Cancellations
Q: When a donation / membership fee payment has been made, what will show up on my statement?
A: When someone makes a donation / payment to the SCTPO, they will see “PIRYX, INC” on their statement. We give notice of this on both the Thank You Page and in the email receipt they receive.
Q: If I need a refund, or needs to cancel my donation, what do I do?
A: If a donor requests to cancel their donation or membership fee, or wants a refund, contact us at firstname.lastname@example.org, and send us your last name, amount, and last four digits of your card, and we’ll accommodate that request. If needed, we may ask for other information. For these requests, we will credit the your donation and will debit your account for the full donation amount.
Occasionally, you may contact Piryx directly regarding refunds and cancelation requests. In the event you want or need to refund a payment, you should contact the the SCTPO first. The SCTPO will then contact PIRYX for final resolution.
If you have inadvertently submitted a duplicate donation, please contact PIRYX directly for a refund at email@example.com. Also, if there is a pending recurring payment that has not processed, the donor can contact PIRYX directly to cancel future payments. However, for previous payments, you will need to contact the SCTPO organization to resolve the matter.